"Bug Busters"
K-9 Bed Bug Detection Service

Best Practices

Best Management Practices for Bed Bugs

1. Introduction and Purpose

The resurgence of bed bugs has created significant concern in the pest management industry and in society overall. Controlling, let alone eradicating, this pest is extremely difficult. To help industry professionals control bed bugs effectively, responsibly and safely, the National Pest Management Association (NPMA) has created Best Management Practices for Bed Bugs, guidelines developed by industry professionals, regulators, academics, and entomologists. The following information has been excerpted from that document to help consumers understand what they should expect in working with trained pest management professionals for problems associated with bed bugs. For a complete copy of the NPMA’s Best Management Practices for Bed Bugs, visit www.npmapestworld.org. Bed bugs CAN be treated but proper management will involve an effective partnership with the pest professional and the customer.

2. Business Practices

2.1. When providing bed bug service, pest management firms must:
- 2.1.1. Practice fairness and honesty in all advertising and transactions with customers and the general public.
- 2.1.2. Maintain a high level of moral responsibility, character, and business integrity.
- 2.2. Pest management firms shall provide bed bug services safely and efficiently in keeping with NPMA’s best management practices.
- 2.3. Pest management firms shall strive to remain current on the rapidly evolving technology of managing bed bugs.
- 2.4. Pest management firms should only initiate treatment when evidence of bed bug infestation has been confirmed, unless in the opinion of a trained and qualified pest management professional, treatment is warranted due to circumstances such as proximity to an infested room, complaints about bites, or other customer requests.
- 2.5. Pest management firms should confirm the location and extent of the infestation and provide the following information to the client before beginning service:
  - 2.5.1. The cost of service, including fees for additional services if necessary.
  - 2.5.2. The kind of service to expect (number of visits, length of time until successful control).
  - 2.5.3. Details of the service, including information about tools, methods and tactics to be used.
  - 2.5.4. The preparation required by the client or tenant.
  - 2.5.5. Realistic expectations, including obstacles to success such as lack of client cooperation, the potential for bed bug reintroduction following treatment, etc.

3. Service Agreements

3.1. A pest management firm should use a service agreement designed specifically for bed bugs, or attach an addendum to a standard service agreement that addresses specific bed bug issues.
3.2. In addition to the typical wording found in standard service agreements, the bed bug service agreement should include the following information:
- 3.2.1. A proposed schedule for completion of services.
- 3.2.2. A description of the service that will be provided and the specific areas to be serviced.
- 3.2.3. A description of the customer’s responsibilities, including preparations for service and obligations to keep the site in a condition that does not promote future bed bug infestations.
- 3.2.4. Limitations of liability (except for gross negligence) for damages from bed bug bites, disease, injuries, contamination, property damage, loss of income, etc.
- 3.2.5. Exclusions for damages for replacement of mattresses, furniture, bedding, clothing, and other infested items.
- 3.2.6. Exclusions for damages expenses for bed bug bites and other health-related issues
- 3.3. Many service agreement issues are unique to bed bug service (difficult pest to control, probability of reinfestation, need for cooperation, etc.).
  - 3.3.1. All service agreement wording related to bed bugs should be prepared or reviewed by an attorney familiar with the critical factors associated with bed bug service.
  - 3.3.2. All documents should be consistent with best management practices and in compliance with any state and local laws and regulations specific to structural pest control and bed bugs.

4. Recordkeeping

4.1. A pest management firm providing bed bug service needs to maintain good records. (A full list of guidance on recordkeeping can be found in the full version of these Best Management Practices.)

5. Technician and Sales Staff Training

5.1. All pest management firm representatives who may encounter bed bugs or be asked about bed bugs need basic training or advanced training, depending on the work done with the company. (Recommendations for the type of training necessary can be found in the full version of these Best Management Practices.)

6. Client Education

6.1. A pest management firm providing bed bug service should educate their clients and prospects to ensure that expectations are reasonable.
6.2. A pest management firm providing bed bug service should educate its customers and prospects on the following issues:
- 6.2.1. Basic identification, biology and habits of bed bugs
- 6.2.2. Why bed bug infestations are difficult to detect and to eliminate
- 6.2.3. Techniques for bed bug prevention
- 6.2.4. Specific actions that might be required from the customer or resident such as:
  - 6.2.4.1. Providing access and authorization for service
  - 6.2.4.2. Reducing clutter, laundering clothing, making repairs, etc.
  - 6.3. Education should start during the initial contact with a customer about bed bugs, and should continue throughout the process using tools such as:
    - 6.3.1. Verbal communications
    - 6.3.2. Handouts, including videos
    - 6.3.3. Website information
    - 6.3.4. Meetings
    - 6.3.5. Staff training sessions
    - 6.3.6. Status reports on services performed and next steps
    - 6.4. For commercial establishments, PMPs should recommend that property managers:
      - 6.4.1. Inform occupants of the surrounding units that a neighboring unit has bed bugs.
      - 6.4.2. Educate the occupants about bed bugs including recognition and prevention.
      - 6.4.3. Install mattress and box spring encasements.
      - 6.4.4. Allow follow-up inspections of surrounding units until bed bugs have been eliminated.

7. Disposal of Beds, Furniture, Possessions

7.1. Disposal of beds, furniture, clothing, and other items because they are infested with bed bugs should generally be discouraged in residential situations and should be evaluated on a case-by-case basis.
- 7.1.1. Disposal of infested items does not guarantee bed bug control
- 7.1.2. Disposal of these items can result in a serious financial burden for residents, particularly in lower income areas.
- 7.1.3. Replacement items may become infested if brought into a room prior to control of the infestation.
- 7.1.4. Disposal may result in spread of bed bugs to new locations.
- 7.2. Mattress, box spring, and furniture encasements can be a cost-effective alternative to disposal.
- 7.3. Some customers will prefer to dispose of infested items even after assurance that they can be successfully treated.
- 7.4 Hotels and other sensitive sites may prefer to dispose of all bed bug-infested furniture to avoid negative public relations.
- 7.4. When disposal of infested materials is necessary, steps should be taken to minimize the likelihood of spreading bed bugs in accordance with applicable laws or ordinances for discarding bed bug-infested items.
  - 7.4.1. Items that are badly damaged and deteriorated may not justify the effort and expense to treat them and should be discarded.
  - 7.4.2. Visible or readily accessible bed bugs should be eliminated by vacuuming, steaming, freezing, insecticide treatment or other methods.
  - 7.4.3. Prior to removal from the infested area, mattresses, box springs, and furniture should be sealed in plastic to trap bed bugs inside.
  - 7.4.4. If left for pick-up, furniture should be labeled as bed-bug infested, and then damaged to render it unsalvageable.
  - 7.4.5. Disposal should be coordinated with trash pick-up, or items should be taken directly to a disposal site.

8. Client Cooperation and Treatment Preparations

8.1. Cooperation from residents and their guests – and in commercial facilities - staff and management is critical for success when controlling bed bugs. When agreeing to provide a bed bug service, a pest management firm should clearly delineate the preparations that the customer must make and the preparations that the pest management firm will perform.
- 8.1.1. Typical failures of cooperation include lack of preparation or lack of access to infested and adjacent rooms, or failure to follow IPM recommendations to eliminate conditions conducive to infestation.
- 8.1.2. Preparation recommendations vary based on company protocol and treatment type or methods.
  - 8.1.2.1. Some pest management firms require the client or resident to prepare infested rooms by performing tasks such as: stripping the bed, emptying closets, dressers and nightstands, bagging and cleaning clothes and linens, vacuuming and reducing clutter. The client should be educated about how to avoid translocating bed bugs during the preparation process.
  - 8.1.2.2. Some pest management firms have determined that their technicians should do some or all of the preparation to minimize the risk of translocating bed bugs or disturbing populations prior to treatment.
  - 8.1.2.3. Whole-room heat and fumigation treatments require all belongings and furnishings to be left in place, however additional treatment-specific preparation is required.
  - 8.2. Any treatment preparations should be appropriate to the type of site being treated (single family home, multi-family housing, hotel/motel, etc.).
  - 8.3. Treatment preparation instructions should be communicated, before the technician arrives to perform the service.
  - 8.4. Involvement from property owners, hotel managers, office managers, and other responsible parties is essential and includes:
    - 8.4.1. Communicating with tenants, clients, employees, etc.
    - 8.4.2. Allowing inspection and treatment (as needed) of adjoining sites
    - 8.4.3. Permitting adequate follow-up services.
    - 8.4.4. Correcting structural deficiencies that may contribute to bed bug problems such as loose molding, peeling wallpaper, etc.
    - 8.4.5. Instituting housekeeping practices to prevent or reduce the spread of bed bugs.
    - 8.4.6. Educating staff on prevention and control of bed bugs.

9. Bed Bug Detection

9.1. Before providing bed bug control service, a pest professional will determine whether treatment is necessary based on a careful inspection and the needs and concerns of the client.
9.2. When a live bed bug or viable eggs cannot be located during an inspection, the technician should make further effort to confirm the infestation through a more aggressive inspection or other methods that have proven effective for bed bug detection.
- 9.2.1. Live bed bugs are evidence of an infestation, but sometimes are difficult to observe in low-level infestations.
- 9.2.2. Intact, unhatched bed bug eggs are evidence of an active bed bug infestation.
- 9.2.3. Bed bug cast skins, bed bug fecal staining on sheets, and fecal staining near typical harborage sites may be considered evidence of an active infestation if the area has not been previously treated.
- 9.2.4. Some clients may elect to have an area treated based on reports of bites or the proximity of other infested areas, even if visual evidence of infestation cannot be confirmed.
- 9.3. The presence of bites or assurances by residents that bed bugs are present should be considered carefully.
  - 9.3.1. It is not possible to tell from an apparent bite if it was caused by a bed bug. Bite reactions vary, and bites from other insects may have similar appearance to those of bed bugs.
  - 9.3.2. Skin infections and conditions can also look like insect bites.
  - 9.3.3. Technicians must confirm that the pest is the bed bug, Cimex lectularius, and not any of the closely related bugs that infest bats and birds, which require different control tactics.
  - 9.4. In addition to visual inspection, supplemental information may be useful including:
    - 9.4.1. Reviewing pest control records for a building to track previous bed bug complaints, confirmed infestations and prior bed bug treatments or services.
    - 9.4.2. Speaking with building owners, occupants, and staff about the history of bed bug problems at the site.
    - 9.4.3. In residential accounts, determining where people sleep and rest outside of the bedrooms.
    - 9.4.4. In large buildings, mapping infested rooms to identify trends and determine the extent of the infestation.
    - 9.5. A powerful flashlight is an important inspection tool. Other inspection tools may be useful to allow the pest management professional to access hidden or partially inaccessible critical areas. Optional tools may include:
      - 9.5.1. Screwdrivers, pliers, pry bar, multi-tool, crescent wrench, staple gun
      - 9.5.2. Hand lens or other magnifier
      - 9.5.3. An inspection (mechanic’s) mirror
      - 9.5.4. Gloves and knee pads
      - 9.5.5. Forceps, 70% alcohol and containers or vials for specimen collection
      - 9.6. Bed bug inspections will vary in complexity depending on:
        
        9.6.1. The site (private home, apartment unit, hotel, office, etc.)
        
        9.6.2. The purpose of the inspection:
        
        9.6.2.1. Confirming an infestation
        
        9.6.2.2. Identifying all infested areas to determine treatment tactics
        
        9.6.2.3. Verifying that an infestation has been eliminated
9.6.3. The extent of the infestation (low-level infestations are typically more difficult and time consuming to inspect than are widespread, heavy infestations).
9.7. An initial bed bug inspection should include at a minimum:
- 9.7.1. Carefully inspecting sheets, pillowcases, and other bed linens, mattresses, box springs, bed frames and headboards by checking all seams, piping, straps, and other hiding places for live bed bugs, cast skins, fecal staining, and eggs.
- 9.7.2. Looking for evidence of bed bugs in cracks, crevices, and other typical bed bug hiding places near the beds, and areas where people have reported seeing bed bugs or being bitten.
- 9.8. In addition to the tasks above, inspections may include, depending on the site, and if necessary such things as:
  - 9.8.1. Inspecting inside and underneath furniture, including the removal of drawers from dressers and other items.
  - 9.8.2. Inspecting behind pictures, wall hangings, and drapes.
  - 9.8.3. Lifting the edge of carpeting and inspecting behind baseboards in suspected areas.
  - 9.8.4. Inspecting for bed bugs on, under, and inside upholstered furniture.
  - 9.8.5. Further investigation of any site where bed bug fecal material is observed.
  - 9.9. Bed bug inspection should include areas outside of bedrooms where people spend time resting.
    - 9.9.1. In commercial settings, depending on the extent of the infestation, inspections may be expanded to other areas which may include:
      - 9.9.1.1. Laundry carts, laundry rooms, janitorial closets, and storage areas.
      - 9.9.1.2. Common areas such as recreation rooms, break rooms, social centers, lounges, and waiting rooms where people congregate.
9.9.2. Obtain authorization to inspect rooms or apartment units next door, above, and below, the infested room(s).
9.9.3. In residential settings:
- 9.9.3.1. Inspect hallways, closets, storage boxes, pet beds/cages, desks, and other areas that may harbor bed bugs.
- 9.9.3.2. Inspect the living room, family room, and other non-sleeping areas.
- 9.10. The goals of a comprehensive bed bug inspection should be:
  - 9.10.1. To determine if treatment is necessary or warranted.
  - 9.10.2. To identify special considerations such as the presence of ill residents, pets, or young children.
  - 9.10.3. To determine the best methods of control and estimate the amount of labor that will be needed.
  - 9.11. The use of bed bug monitoring devices may not be practical in all situations.
    - 9.11.1. Monitoring tools detect bed bug activity over time (days or weeks).
    - 9.11.2. Monitoring tools may be useful for confirming that a site has bed bugs, but the failure to trap a bed bug does not mean that there is not an infestation.
    - 9.11.3. The type of site, room or configuration of bed frames and other furniture may limit the usefulness of monitoring devices
    - 9.12. Monitoring devices may include passive, active or moat style traps:
      - 9.12.1. Moat-style traps intercept bed bugs between their harborage areas and their host. Moat-style traps are typically placed under the legs of beds and other furniture to capture bed bugs moving up or down the legs and can also be placed adjacent to furniture where infestations are suspected.
        
        9.12.1.1. Because moat traps only capture bed bugs traveling in their immediate area, a lack of bed bugs in these devices should not be construed to mean that there is not an infestation.
        
        9.12.1.2. Effectiveness of moat-style traps may be limited by the architecture of the furniture or other factors.
9.12.2. Active monitoring devices typically use heat, carbon dioxide, or chemical attractants to lure and capture bed bugs.
- 9.12.2.1. Use of most of these devices is limited by their cost and service requirements, and is typically restricted to high-risk sites.
9.12.3. Passive traps catch insects that accidentally encounter the trap and include traditional sticky traps as well as other traps specifically designed for bed bug monitoring
- 9.12.3.1. Sticky traps have a low level of effectiveness but may catch bed bugs if placed in enough locations.
- 9.12.3.2. Because of their low efficiency, a lack of bed bugs in sticky traps should not be construed to mean that there is not an infestation.
9.13. Monitoring devices should be inspected periodically to evaluate bed bug populations.

10. Bed Bug Scent Detection Canine Teams

10.1. Bed bug infestations can be detected by specially trained bed bug scent detection canine teams. Because of their abilities, bed bug detection canine teams can be particularly useful in the following circumstances:
- 10.1.1. When bed bugs are suspected but no live bugs or viable eggs can be found through visual inspection.
- 10.1.2. For building-wide comprehensive inspections to locate all infested rooms.
- 10.1.3. In non-bedroom sites such as offices, theaters, schools, public transportation and other unconventional areas.
- 10.1.4. As an additional method to confirm that bed bugs have been successfully controlled or are not present.
- 10.2. At a minimum, bed bug detection canine teams must be able to detect live bed bugs and viable eggs.
- 10.3. Canine detection teams should be certified.
  - 10.3.1. Certification demonstrates the canine team’s competence by an independent, third-party.
  - 10.3.2. Certification confirms the ability of the team to locate live bed bugs and viable eggs in real world environments.
  - 10.3.3. Certification confirms the canine team’s ability to differentiate live bed bugs and eggs from other odors in structures.
  - 10.4. Canine handlers should inform the client of the canine team’s certification status.
  - 10.5. Canine handlers should be trained in bed bug biology, behavior, inspection methods and identification.
  - 10.6. Effective bed bug detection canine teams must be well trained and their training must be kept up-to-date.
  - 10.7. Distractors should be employed as part of the canine teams’ ongoing training program.
  - 10.8. Prior to making a treatment, the canine handler or a pest management professional should attempt to confirm the canine alert by:
    - 10.8.1. Visually inspecting the area to confirm the presence of an active infestation, or
    - 10.8.2. Utilizing a second canine team, or,
    - 10.8.3. In some situations, the client may elect to have the room(s) treated without secondary confirmation.
    - 10.9. When a scent detection canine team is used for bed bug detection, it shall be performed by a canine team that holds a current, independent, third party certification in accordance with the guidelines outlined in the Minimum Standards for Canine Bed Bug Detection Team Certification. The Minimum Standards for Canine Bed Bug Detection Team Certification is contained in Appendix A of these best practices.

11. Integrated Pest Management and Methods of Control

11.1. Integrated Pest Management (IPM) as it relates to bed bugs includes all or most of the following:
- 11.1.1. Educating and communicating with all affected parties on the biology and habits of bed bugs, their prevention and control.
- 11.1.2. Making recommendations to residents about reducing clutter, laundering of clothing and bed linens, and other tasks.
- 11.1.3. Making recommendations to property managers about sealing cracks and crevices, correcting structural deficiencies, making mechanical alterations or modifying architecture to prevent or reduce the likelihood of infestation.
- 11.1.4. Emphasizing inspection as part of the management program,.
  - 11.1.4.1. The use of nonchemical tools, strategies and technologies as well as insecticides to kill bed bugs where they hide and travel.
  - 11.2. A bed bug management program should—
    - 11.2.1. Physically remove or kill visible and accessible bed bugs and their eggs, either immediately or though residual effects.
    - 11.2.2. Continue the service plan until the infestation is controlled.
    - 11.3. Multiple methods of control are available to the pest management professional, multiple methods may be combined to achieve control including:
      - 11.3.1 Vacuuming
        
        11.3.1.1. Physical removal of a large numbers of bed bugs can quickly reduce population in heavy infestations.
        
        11.3.1.2. Vacuuming will cause the area to appear less infested when bed bug debris has been removed and it will be easier to identify new activity.
        
        11.3.1.3. Vacuum recommendations:
        
        11.3.1.3.1. Consider using a high-powered vacuum designed for pest control, outfitted with a HEPA filter.
        
        11.3.1.3.2. Use a crevice tool for corners, edges, seams, cracks, and crevices.
        
        11.3.1.3.3. Scrape the tool along the surface to dislodge bed bugs and eggs.
        
        11.3.1.3.4. Vacuum upholstered furniture, the floor under and around the bed and furniture, along the baseboards, and anywhere fecal material is observed.
        
        11.3.1.4. Be careful not to accidentally spread bugs to other sites or locations via the vacuum.
        
        11.3.1.4.1 Discard vacuum bags inside a sealed plastic bag.
        
        11.3.1.4.2 Check brushes and filters for live bugs or eggs.
        
        11.3.1.5. Vacuums alone will not eliminate every bed bug.
        
        11.3.1.5.1 . Bed bugs will be located in inaccessible sites.
        
        11.3.1.5.2. Bed bugs can hold tight to rough surfaces and resist vacuuming.
        
        11.3.1.5.3. Vacuuming provides no residual effect.
11.3.2. Steam treatment
- 11.3.2.1. Steam can kill all stages of bed bugs when temperatures reach critical levels as outlined in Appendix B
- 11.3.2.2. The use of a commercial-grade “dry steam” unit can be a useful tool for bed bug control.
- 11.3.2.3. When steaming, follow these procedures:
  - 11.3.2.3.1. Place the steamer head in direct contact with the surface.
  - 11.3.2.3.2. Move the head slowly across the surface (about 1 foot every 10-15 seconds).
  - 11.3.2.3.3. Apply steam treatments to areas where live bed bugs or eggs have been observed and critical areas where bed bugs are suspected.
  - 11.3.2.3.4. Pull out furniture drawers and steam inside, then turn over and steam underneath.
  - 11.3.2.3.5. Steam potential harborage sites where you see bed bug fecal material.
  - 11.3.2.4. When in doubt about the risk of heat or moisture damage, first steam an inconspicuous area and then check for damage. Avoid steaming heat-sensitive items such as:
    - 11.3.2.4.1. Leather, acrylic, vinyl, linen
    - 11.3.2.4.2. Painted surfaces
    - 11.3.2.4.3. Finished wood, laminated wood, or simulated wood veneers
    - 11.3.2.4.4. Plastic
    - 11.3.2.4.5. Wallpaper and other glued surfaces
    - 11.3.2.4.6. Electronics
    - 11.3.2.5. Instruct the customer to allow mattresses and furniture to completely dry before covering with linens or encasements.
11.3.3. Heat Treatments
- 11.3.3.1. Heat treatment can be used to treat and control bed bugs in:
  - 11.3.3.1.1. A whole structure.
  - 11.3.3.1.2. An apartment unit, a room, or a portion of a room.
  - 11.3.3.1.3. A compartment containing furniture and possessions.
  - 11.3.3.2. Heat treatments typically have a higher tolerance for cluttered environments than traditional pesticide applications
  - 11.3.3.3. When conducting whole room heat treatment ensure that the equipment has the capacity to raise and hold the temperature in the treated area to a bed bug lethal level.
    - 11.3.3.3.1. Ensure, through the use of heat sensors, that bed bug harborage areas are raised to a lethal temperature and held for a sufficient period of time to kill all bed bugs and eggs.
    - 11.3.3.3.2. Because some areas are insulated, or slower to heat, sensors should be placed in areas that ensure that the core temperature of the treated item reaches lethal levels for a sufficient period of time.
    - 11.3.3.3.3. Recommended temperature and exposure periods are provided in Appendix B.
    - 11.3.3.4. Heat treatment can be limited by these factors:
      - 11.3.3.4.1. Insulated areas where it is difficult to raise the temperature to levels sufficient to achieve complete kill.
      - 11.3.3.4.2. Poor air flow in a room or container resulting in cool spots.
      - 11.3.3.4.3. Poorly insulated rooms or containers during cold weather
      - 11.3.3.4.4. Construction features that may contribute to heat loss or insulated cold spots.
      - 11.3.3.4.5. The possible ability of bed bugs to move out of heated areas in whole room treatments.
      - 11.3.3.4.6. Potential heat damage to certain materials, including the risk of activating automatic fire suppression systems (sprinklers). Care should be taken to safeguard these materials and systems.
      - 11.3.3.5. For whole room heat treatment, the preventive use of insecticide in walls and under carpet edges, prior to treatment, may complement treatment by killing bugs attempting to move away from the heat.
      - 11.3.3.6. Containerized heat treatment can be used to supplement traditional bed bug service by killing bed bugs and eggs in items that are difficult to treat by using other methods.
        
        11.3.3.6.1. Typical items to be heat treated include beds, furniture, personal possessions, clothing, shoes, and equipment.
        
        11.3.3.6.2. Various enclosures can be used including trucks, trailers, shipping containers, storage pods, specially designed self-contained heating units, or tarps.
        
        11.3.4. Mattress and Box Spring Encasements
        
        11.3.4.1. Mattress and box spring encasements can be a useful tool for bed bug control.
        
        11.3.4.2. Encasements create a barrier to bed bug movement in and out of the mattress, box spring, and pillows, by trapping and starving bed bugs inside.
        
        11.3.4.3. Encasements make subsequent inspection easier because bed bugs are more visible on the encasement by eliminating harborage areas in the box spring and mattress.
        
        11.3.4.4. Not all encasements protect against bed bugs; only use those demonstrated as being “bed bug-proof,” “bite-proof,” and “escape-proof.”
        
        11.3.4.5. Encasements allow residents to salvage an infested bed rather than dispose of it.
        
        11.3.4.6. Before encasements are installed, a pest control professional should vacuum, steam or treat the mattress and box spring to remove and kill as many bugs as possible.
        
        11.3.5. Cold “Freeze” Treatments
        
        11.3.5.1. Freeze treatments use extreme low temperatures to kill bed bugs and eggs on contact.
        
        11.3.5.2. Freeze treatments can be applied to most surfaces and so may be beneficial in treating bed bug-infested items that otherwise are difficult to treat including toys, plastics, books, and other items.
        
        11.3.5.3. This technology leaves no residual and is used primarily for killing bed bugs and eggs on contact.
        
        11.3.6. Fumigation
        
        11.3.6.1. Both whole structure and chamber fumigation are effective methods of controlling all bed bug life stages.
        
        11.3.6.2. Fumigation is a specialized treatment method, not all pest management firms perform fumigation services.

12. Insecticides

12.1. Technicians shall always read and follow all label instructions when applying insecticides and follow all instructions on the label including:
- 12.1.1. Special instructions related to bed bugs, including whether and how the product can be applied to beds and furniture and in living areas.
- 12.1.2. Specific instructions as to how much time must pass before reapplication, keeping in mind that alternative products may be used, if necessary, in the interim.
- 12.2. Choose products that have been shown to be effective in published research, as discussed in pest control meetings, from your own experiences and that of other pest management professionals.
- 12.3. Choose products labeled for the target site.
- 12.4. If acceptable results are not obtained, consider using alternative products, formulations, or non-chemical methods.
- 12.5. Apply insecticides to places where bed bugs hide, travel and deposit eggs, carefully adhering to all label instructions.
- 12.6. Typical treatment sites are places where bed bugs hide, or are suspected including, but not limited to the following:
  - 12.6.1. Bed frames, particularly cracks, crevices, holes, and wherever two surfaces join together.
  - 12.6.2. Mattresses and box springs.
    - 12.6.2.1. Some pest management firms have policies that prohibit the treatment of mattresses and/or box springs
12.6.3. Other furniture
- 12.6.3.1. Treat cracks, crevices, voids, drawer slides, and the undersides of horizontal surfaces.
- 12.6.3.2. Treat under cushions, behind skirting, in seams, underneath and inside voids in upholstered furniture.
12.6.4. Cracks and crevices near infested areas along baseboards, crown moldings, window and door frames, as well as nail holes, damaged walls, chipped paint, etc.
12.6.5. Under carpet edges, tack strips of wall-to-wall carpeting, cracks and seams in hardwood floors, etc. near infested areas.
12.6.6. Inside receptacles and switch plates, light fixtures, wire runs and pipe runs near infested areas.
12.6.7. In severe infestations, treatment sites may include inside wall voids of infested rooms, drapes, ceiling/wall intersections, drop ceilings over beds, and many sites too numerous to list.
12.6.8. In hotels, treatment sites often include service carts, laundry carts, and luggage racks.
12.7. Access to treatment sites may require removing carpets, molding, baseboards, wallpaper, and other major actions.

13. Surrounding Areas

13.1. Bed bugs commonly spread from infested areas into new locations by moving from room to room, through pipe runs and wall voids, along electrical wires, and through other connections between rooms.
13.2. In apartments, condominiums, hotels, and other multi-unit buildings, when a unit is discovered to have bed bugs, the surrounding units should be included in the service or inspection area.
- 13.2.1. One or more of these surrounding units—
  - 13.2.1.1. May have been infested by bed bugs that have traveled from the unit with a confirmed bed bug infestation.
  - 13.2.1.2. May be the originating source of the bed bugs.
13.2.2. Surrounding units include adjacent units beside and directly above and below.
13.2.3. Failure to inspect surrounding units, and to service any surrounding units found to have bed bugs, increases the risk of—
- 13.2.3.1. Reinfestation of the original unit.
- 13.2.3.2. The bed bug infestation spreading further through the building.

14. Post-Treatment Evaluation

14.1. Multiple service visits may be required to eliminate bed bug infestations. The reasons include, but are not limited to:
- 14.1.1. Some bed bug harborage areas may be missed during initial service.
- 14.1.2. Any eggs not destroyed may hatch and subsequent nymphs may not be controlled by residual material.
- 14.1.3. Bed bugs may escape treatment inside protected harborages.
- 14.1.4. Insecticide resistance.
- 14.1.5. Insecticides with poor residual effects.
- 14.2. Success in bed bug service is generally declared when no new evidence of bed bugs can be found and verified.
- 14.3. Because of the cryptic nature of bed bugs, it is difficult to be 100% sure that all bed bugs and eggs have been eliminated.
- 14.4. PMPs should base their schedule of follow-up inspections on the treatment process they use. Follow-up services may include:
  - 14.4.1. Interviewing occupants and staff to see if there has been any recent activity (bites, new bed bug fecal stains on sheets, visual sightings, etc.).
  - 14.4.2. Inspection of treated rooms and adjacent areas
  - 14.5. The appearance of new evidence of bed bugs after a series of service visits does not necessarily indicate a service failure: the new bed bugs might be re-introductions from other infested locations.
  - 14.6. Document all actions to demonstrate that the pest management firm has taken reasonable steps to ensure that the bed bugs have been eliminated, and highlight any problems encountered (lack of cooperation, structural problems, conducive conditions that have not been corrected).

15. Health and Safety of Technicians

15.1. Technicians should be trained in recognizing the health and safety concerns associated with inspecting and treating for bed bugs. (A full list of guidance on the Health and Safety of Technicians can be found in the full version of these Best Management Practices.)

16. Health and Safety of Customers

16.1. Bed bug service often involves the use of insecticides. Before any insecticide application, speak to the occupants to determine if anyone might have health concerns that would be cause for concern if pesticides were used.
- 16.1.1. If the client has specific health concerns with regard to insecticide treatment, recommend that they consult with a physician prior to treatment. In these cases, it is advised that treatments be made in accordance with a physician’s recommendation.
- 16.2. Reduce all occupants’ risk of insecticide exposure by advising them which areas have been treated and by informing them when they can re-enter the treated room and what special precautions should be followed.
- 16.3. Technicians should reduce the risk of insecticide exposure to pets by advising occupants to keep pets out of treatment areas as directed by pesticide label directions.

Appendix A- Minimum Standards for Canine Bed Bug Scent Detection Team Certification

1. Definitions

1.1. Alert - A characteristic change in canine behavior in response to an odor, as interpreted by the handler.
1.2. Canine Team - A human and working canine that train and work together as an operational unit.
1.3. Distractor- Non-target odor sources placed within a search area.
1.4. Extract – odor extracted from an actual insect.
1.5. Handler - The trained person who works with the canine.
1.6. Hide –A container that allows free movement of air containing no more than five (5) live bed bugs or viable eggs.
1.7. Pseudo-scent – Man-made compound that mimics the target odor.

2. Purpose of Certification

2.1. To demonstrate the canine team’s ability to perform an accurate search for live bed bugs and viable eggs.
2.2. To demonstrate the handler’s ability to accurately interpret the canine’s changes in behavior and final response associated with bed bug odor.

3. General Guidelines

3.1. Only canine teams are certified under these guidelines, canines or handlers alone do not qualify for certification.
3.2. Canine team certifications are valid for one year, at which time certification is required again.
3.3. Certification does not relieve the canine team from the obligation to perform and document regular maintenance training and conduct periodic assessments to maintain high levels of operational proficiency.
3.4. Handler is responsible for describing to the evaluator the specific kind of passive or active alert that is expected from the canine.
3.5. Pseudo-scents and extracts are prohibited for certification purposes.

4. Testing Guidelines

4.1. Certification tests should be designed to accurately evaluate the ability of a canine team to perform as trained.
4.2. Testing must take place under field conditions where bed bugs may be found.
4.3. Tests should consist of a minimum of four (4) areas designed to restrict odors from moving between areas.
4.4. Each area described in 4.3 should contain at least one distractor or hide.
- 4.4.1. Evaluator must place hides in the testing rooms at least thirty (30) minutes before testing begins.
- 4.4.2. Distractors should represent of the typical odors encountered (under field conditions) by canine teams in the region(s) the team operates.
- 4.4.3. When dead bedbugs are used as a distractor, the bugs must have been dead for at least forty-eight (48) hours.
- 4.5. Time Limit
  - 4.5.1. Time limit for completion of test (all rooms) is twenty (20) minutes of total search time.
  - 4.5.2. Time spent between rooms is not counted toward total time.
  - 4.6. Evaluation
    - 4.6.1. Certification tests will result in a grade of pass or fail
      - 4.6.1.1. Handler will interpret the canine’s response by identifying the specific location of the hide.
      - 4.6.1.2. There are multiple combinations of outcomes that may result from the certification test. These are described in 4.6.2
4.6.2

Odor	Canine Response	Handler Response	Test Result
Live Bed Bug or Viable Eggs	Alert	Interprets Live Bed Bugs or Viable Eggs	PASS
Live Bed Bug or Viable Eggs	Alert	Does Not Confirm Presence of Live Bed Bugs or Viable Eggs	FAIL
Live Bed Bug or Viable Eggs	No Alert	Interprets Live Bed Bugs or Viable Eggs	FAIL
Live Bed Bug or Viable Eggs	No Alert	Does Not Confirm Presence of Live Bed Bugs or Viable Eggs	FAIL
Other Odor	Alert	Interprets Odor as Other Odor	FAIL
Other Odor	Alert	Incorrectly Identifies Live Bed Bugs or Viable Eggs	FAIL
Other Odor	No Alert	Incorrectly Identifies Live Bed Bugs or Viable Eggs	FAIL
Other Odor	No Alert	Interprets Odor as Other Odor	PASS

4.6.3. To achieve a passing grade for certification:
- 4.6.3.1. Test outcome must result in pass (as described in 4.6.2) in all rooms
4.6.4. Mistreatment of canines during the testing process will result in failing score

5. Evaluators

5.1. A minimum of two (2) people must conduct each certification test, one of whom shall meet the credentials outlined in Section 5.2.
5.2. Each evaluator will have a minimum of five (5) years experience (total) in scent canine handling and evaluation in one or more of the following fields:
- 5.2.1. Law enforcement
- 5.2.2. Government agency
- 5.2.3. Military
- 5.2.4. Other comparable and verifiable experience canine scent detection training or evaluation.
- 5.3. Evaluators may not be the canine’s current or former trainer
- 5.4. Evaluators may not have any conflict of interest with regard to the canine, handler or handler’s business.

6. Certification Organizations

6.1 Pest management firms should avoid conflict of interest when choosing a certification organization.
6.2 Certification organizations may have requirements that are stricter than those outlined in these standards.

Appendix B- Recommended Temperature and Exposure Periods for Bed Bug Control

Temperature/ Exposure Time Required to Kill All Bed Bug Stages
Temperature	Exposure Time
113 F (45 C)	7 hours
118 F (48 C)	90 minutes
122 F (50 C)	< 1 minute

For steam treatments surface temperatures should reach 160 - 180 F (71-82 C) to ensure that surface temperatures rapidly exceed 122 F (50 C).

Reference: 2010. Kells, S.A. Control of Bed Bugs in Residences: Information for Pest Control Companies. University of Minnesota Fact Sheet, St. Paul, MN. www.bedbugs.umn.edu